Table of Contents
MANAGE OUR IMPACT RESPONSIBLY
3
48
OVERVIEW
Message from the President and CEO About this report About us Our approach to sustainability Identifying our priorities
....................... 4 ......................................................... 5 ....................................................................... 6 .................................... 7 ............................................. 8
Our developing approach to climate change Environmental impact of our operations Social and environmental risk management Responsible procurement
.......... 49 .................. 51 ............ 54 ......................................... 55
MAINTAIN A FOUNDATION OF TRUST
56
10
SUPPLEMENTAL REPORTING
............................................... 11 ..................................... 15 .............................................................. 17 ................................. 18
Corporate governance Business ethics and integrity Human rights Data privacy and cybersecurity
TCFD report Public Accountability Statement SASB index
............................................................... 57 ............................. 64 ................................................................. 67
73
OBSESSED WITH YOUR SUCCESS 20
APPENDICES
....................................................... 21 ..................................................... 25 ........................................ 29 .............................................. 37 ............................................ 42 ............................ 47
Client experience Financial inclusion Team member experience
........................... 73
How we listen to our stakeholders Independent practitioner’s limited assurance report Forward-looking statements
....................................................... 74 ..................................... 76
Diversity and inclusion Community investment Sustainable finance and products
2 2022 SUSTAINABILITY REPORT AND PUBLIC ACCOUNTABILITY STATEMENT
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