CREATING ACCESSIBLE FACILITIES, SERVICES AND PRODUCTS
Guided by our accessibility program , we are committed to provide all our clients with equal access to our products and services. Our approach to accessibility follows the principles of independence, dignity, integration and equality of opportunity.
Our locations feature barrier-free access, wheelchair accessible automated banking machines, and other design features to support our diverse clients. We tailor our communications to meet the needs of our clients and provide documents in alternative formats upon request, such as braille and large font, and our multilingual team members offer streamlined services in several languages. Our ongoing digital transformation enhances self-service channels that remove physical barriers through ease-of-use for people with a variety of needs. On an annual basis, our team members complete training focused on creating an accessible environment for our clients.
Our product offering includes affordable options to meet the needs of our clients, including:
– Low-cost Standard Chequing Account, with a service fee of $4 per month and 15 free transactions. – Basic Personal Account, which provides clients that don’t meet minimum identification requirements with minimal transactions for no monthly fee (some administration fees may apply). – Youth Account, for clients aged 18 and under, with unlimited transactions, interest-earning potential and no monthly fee. – Student Account, for post-secondary students aged 18 to 26, with unlimited transactions, free e-transfers and no monthly fee.
Low-cost options
Solutions for young clients
Solutions for seniors
– Gold Leaf PLUS Account, for ages 57 years and older, with unlimited transactions, discounts on safe deposit boxes, free personal cheques and e-transfers, and no monthly fee.
Richard Chen helping a client, CWB Vancouver Banking Centre
26 2022 SUSTAINABILITY REPORT AND PUBLIC ACCOUNTABILITY STATEMENT
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