Transparent Information and Fair Advice for Customers
FN-AC-270a.1
(1) Number and (2) percentage of covered employees with a record of investment-related investigations, consumer- initiated complaints, private
We provide disclosure regarding material legal proceedings to which CWB is party, if any, on page 99 of our 2022 Annual Report (Note 17 - Contingent Liabilities and Commitments). Due to the highly regulated nature of our business, and its size and longevity in the marketplace, in the ordinary course of business our covered employees may be involved in investment-related investigations, consumer-initiated complaints, private civil litigations or other regulatory proceedings pursued against CWB, one of its subsidiaries or directly against such employees. We provide disclosure regarding material legal proceedings to which CWB is party, if any, on page 99 of our 2022 Annual Report (Note 17 - Contingent Liabilities and Commitments). We do not expect outcomes of any legal proceedings, individually or in aggregate, to have a material effect on the consolidated financial position or the results of our operations.
civil litigations, or other regulatory proceedings
FN-AC-270a.2
Total amount of monetary losses as a result of legal proceedings associated with marketing and communication of financial product related information to new and returning customers
FN-AC-270a.3
Our policies and programs ensure our sales and marketing activities are conducted with honesty, respect and integrity. Refer to the Fair advice to clients and responsible sales practices section on page 24 of this report for more information.
Description of approach to informing customers about products and services
Employee Diversity and Inclusion
FN-AC-330a.1
Refer to the Making gains on representation section on page 41 of this report for information on representation in our Executive team and total workforce. Refer to page 8 of our Equity Report Narrative for further information on representation throughout our workforce. The Equity Report Narrative solely covers Canadian Western Bank employees as part of the Equity Act for federally regulated entities.
Percentage of gender and racial/ethnic group representation for (1)
executive management, (2) non-executive management, (3) professionals, and (4) all other employees
68 2022 SUSTAINABILITY REPORT AND PUBLIC ACCOUNTABILITY STATEMENT
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