Table of Contents
Maintain a foundation of trust
Obsessed with your success
Manage our impact responsibly
Supplemental reporting
Overview
Appendices
Our approach to sustainability Our values, culture and strategy guide our approach to sustainability, which addresses the ESG factors that are most important to our clients, people, investors and communities. Our approach is focused to support the ongoing success of our clients and we remain committed to long-term value creation for all our stakeholders and sustainable growth for our business. During 2022, we further developed our focused approach to sustainability, engaging our stakeholders to deepen our understanding of the ESG factors that they feel are most impactful to our business, or where our operations could have a significant impact on society and the environment. Through this process, which is further discussed on the next page, we identified the following sustainability priorities within three areas of focus.
MAINTAIN A FOUNDATION OF TRUST Ensure the highest standards of governance, ethics and integrity to maintain the trust of our stakeholders Priorities • Corporate governance • Business ethics and integrity • Human rights • Data privacy and cybersecurity
OBSESSED WITH YOUR SUCCESS Contribute to the success of our clients and their families, our people, and their communities in pursuit of a sustainable and inclusive future Priorities • Client experience • Financial inclusion • Team member experience • Diversity and inclusion • Community investment • Sustainable finance and products
MANAGE OUR IMPACT RESPONSIBLY Responsibly manage our social and environmental impact, and support Canada’s transition to net-zero emissions Priorities • Climate change • Environmental impact of our operations • Social and environmental risk management • Responsible procurement
Moving forward, we will continue to embed sustainable practices within our operations that are aligned with our strategy and prudent approach to risk management, and will help our clients achieve their sustainability goals. As we advance our approach, we will continue to focus on our existing priorities as well as topics that present new or evolving opportunities or challenges. We will engage our people to advance a collective sense of purpose and amplify our impact. We are committed to provide our stakeholders with transparent reporting on our progress and performance as our approach evolves.
7 2022 SUSTAINABILITY REPORT AND PUBLIC ACCOUNTABILITY STATEMENT
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