Table of Contents
Maintain a foundation of trust
Obsessed with your success
Manage our impact responsibly
Supplemental reporting
Appendices
Overview
Appendices
HOW WE LISTEN TO OUR STAKEHOLDERS
Throughout the year, we use a variety of methods to interact with our diverse stakeholders to support strong relationships and ensure that our business activities align with their evolving needs. Communication channels we use to gather feedback and respond to our stakeholders, include:
Who we engage with
Examples of ways we engage
Clients
• Proactive outreach, including meetings, phone calls, and text and email correspondence • In-person interactions within our banking centres • Contact centres • Client surveys, panels and focus groups • CWB Expert Series events, which are interactive education sessions focused on topics that may impact our clients • Internal communication platforms, email and intranet • Annual, quarterly and ad hoc employee surveys • Virtual and interactive townhall meetings hosted by senior leaders • Focus groups, roundtable discussions and listening sessions • Ongoing team meetings • Annual Reports, quarterly Reports to Shareholders, Management Proxy Circulars, Annual Information Forms and Sustainability Reports • Investor Day and investor roadshows
• Newsletters • Websites and online banking • Complaints management process • Social media
Team members
• Ask an Executive portal, which provides an opportunity to ask our Executive team questions
• ERGs and hosted discussions • Anonymous Ethics Hotline
• Leadership conferences, which included a presentation on our approach to sustainability in 2022
Investors
• Annual meeting and quarterly earnings calls • News releases and website • Meetings with investors and analysts • Industry conferences
Community partners
• Activities related to donations, sponsorships and employee volunteerism • Social media engagement • Community investment webpage
Suppliers
• Procurement procedures • Third-party risk management program
Regulatory bodies
• Ongoing dialogue with regulators and policymakers • Participation in industry consultations and advisory groups • Regulatory submissions
73 2022 SUSTAINABILITY REPORT AND PUBLIC ACCOUNTABILITY STATEMENT
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