Digital transformation
By combining a transformative digital client experience with modern technology infrastructure, we are providing enhanced value and advice to our clients in a scalable manner. We fuse human-centred design principles with our modern core systems and Application Programming Interface (API) architecture, a powerful combination of CWB’s traditional and emerging strengths. The result is clients who are delighted by their experience, from onboarding to using our new digital banking services, which also enables seamless use of their third-party data platforms. A ground-breaking example is our partnership with Temenos on our Virtual COO.
PROVIDE UNRIVALED CLIENT EXPERIENCES AND OPTIMIZE OUR BUSINESS WITH DIGITAL
Integrated and personalized client experiences
Grow and retain lower cost deposits
Expand reach & new client acquisition
Support portfolio diversification with a small business lending solution
Improve team productivity by reducing manual effort
CWB’S VIRTUAL COO IS AN INNOVATIVE TOOL FOR SMALL BUSINESS OWNERS
Powered by advanced data
analytics and machine intelligence, this first-in- Canada tool provides small business owners access to vital information to strengthen and grow their business. CWB’s VCOO provides clients with: • Real-time access to cash flow information and their Business Health Score; • Better cash flow analytics with simulations; and, • Customizable and actionable, data-driven insights. In the future, we’ll continue to realize our advantage through targeted innovations based on our clients’ needs and our
strategic priorities and long-term objectives.
CWB Financial Group 2021 Annual Report | 9
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