Our Aspiration To be the best full-
service bank for business owners in Canada
New Gateway Banking Centre, Edmonton, Alberta
TABLE OF CONTENTS
Performance Dashboard Message From President & CEO Message From Chair of the Board Management’s Discussion and Analysis Consolidated Financial Statements Shareholder Information Five Year Financial Summary
02 04 08 16 63 110 111
About Us CWB Financial Group (TSX: CWB) is the only full-service bank in Canada with a strategic focus to meet the unique financial needs of businesses and their owners. Our teams take a relationship-based approach to deliver a uniquely proactive client experience through highly personalized service, specialized expertise, customized solutions and faster response times. We provide full-service business and personal banking, nation-wide specialized financing in targeted industries, comprehensive wealth management offerings, and trust services. We are firmly committed to the responsible creation of value for all our stakeholders and our approach to sustainability will support our continued success. Our Values PEOPLE FIRST THE HOW MATTERS RELATIONSHIPS GET RESULTS INCLUSION HAS POWER EMBRACE THE NEW
Change is everywhere. We seek out new ideas and are committed to continuous learning. We know that better is always possible.
Diverse teams unleash new ideas and perspectives. We are aware of our own biases. We are proud of who we are, and we are allies for those around us.
How we do things is as important as what we do. We take ownership, and move with urgency and efficiency. We always act with integrity, and balance risk and reward.
Caring people are the key to our success. We work as a team and support one another. We always treat each other with respect and have the courage to be candid.
Clients choose CWB for the best experience. We build relationships proactively, with intention and consistency. Our results depend on it.
i | CWB Financial Group 2021 Annual Report
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