Shareholder Information
CWB Financial Group Corporate Headquarters Suite 3000, 10303 Jasper Avenue NW Canadian Western Bank Place Edmonton, AB T5J 3X6 Telephone: (780) 423-8888 Fax: (780) 423-8897 cwb.com 2024 Annual Meeting The annual meeting of the common shareholders of Canadian Western Bank will be held on April 4, 2024, at 1:00 p.m. MT (3:00 p.m. ET). Transfer Agent and Registrar Computershare Trust Company of Canada 100 University Avenue, 8th Floor Toronto, ON M5J 2Y1 Fax: (888) 453-0330 computershare.com Stock Exchange Listings The Toronto Stock Exchange (TSX) Common Shares: CWB Series 5 Preferred Shares: CWB.PR.B Series 9 Preferred Shares: CWB.PR.D Eligible Dividend Designation CWB designates all common and preferred share dividends paid to Canadian residents as “eligible dividends”, as defined in the Income Tax Act (Canada), unless otherwise noted. Telephone: (416) 263-9200 Toll-free: 1-800-564-6253 Shareholdings and Dividends Contact Information regarding your shareholdings and dividends, including changes to share registrations or addresses, lost share certificates, tax forms or estate transfers, and may be obtained by contacting the transfer agent. Direct Deposit Services Shareholders may choose to have cash dividends paid on CWB common and preferred shares deposited directly into accounts held at their financial institution. To arrange direct deposit service, please contact the Transfer Agent and Registrar.
Complaints or Concerns regarding Accounting, Internal Accounting Controls or Auditing Matters Please contact either: Chief Financial Officer Canadian Western Bank CFO@cwbank.com or Chair of the Audit Committee Canadian Western Bank Audit.Committee@cwb.com Corporate Secretary Monique Petrin Nicholson Senior Vice President, General Counsel and Corporate Secretary corporatesecretary@cwbank.com
Dividend Reinvestment Plan CWB’s dividend reinvestment plan allows common and preferred shareholders to purchase additional common shares by reinvesting their cash dividend without incurring brokerage and commission fees. For information about participation in the plan, please contact the Transfer Agent and Registrar. Duplicated Communications If you receive, but do not require, more than one mailing for the same ownership, please contact the Transfer Agent and Registrar to combine the accounts. Investor Relations Contact For financial information inquiries, please contact: Investor Relations CWB Financial Group Suite 3000, 10303 Jasper Avenue NW Canadian Western Bank Place Edmonton, AB T5J 3X6 Telephone: (800) 836-1886 investorrelations@cwbank.com This 2023 Annual Report, along with our Annual Information Form, Notice of Annual Meeting of Shareholders and Management Proxy Circular, is available on our website, or will be available in due course. For additional printed copies of these reports, please contact the Investor Relations Department. Filings are also available on the Canadian Securities Administrators’ website at sedar.com Further information regarding the Bank’s listed securities is available on our website www.cwb.com/investor-relations Resolving concerns We are proud of our reputation and encourage you to tell us if you think we have been unsuccessful in dealing with you properly and fairly in any aspect of our business. Please see our website for steps to resolve your complaint. www.cwb.com/about-us/resolving-your- concerns
108 | CWB Financial Group 2023 Annual Report
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