Obsessed with your success
Table of Contents
Maintain a foundation of trust
Manage our impact responsibly
Supplemental reporting
Appendices and Glossary
Overview
Client experience
Our clients are central to everything we do. We have a differentiated strategy as the best full-service bank for business owners and their families. We are obsessed with the success of our clients and provide them with an unrivaled client experience.
OUR APPROACH
Clients choose us for a differentiated level of service through specialized expertise, customized solutions and faster response times relative to the competition. We deliver an unrivaled client experience by being:
We anticipate our clients’ needs, follow through with speed, and find ways to add more value beyond what they ask for.
We take the time to understand our clients’ needs, tailor solutions unique for their businesses and make them feel like a valued partner.
We offer our clients advice, tools and solutions unmatched in quality and relevance based on our deep industry expertise and knowledge.
Our teams show up as ONECWB for our clients to offer seamless, integrated, full-service products and advice. This creates consistency, scalability and efficiency in our business.
CWB has been a great partner of ours since inception right through to today. It’s a relationship that we know is sincerely meaningful to the Bank and to our company and our principals.”
- CWB client, 2023 Voice of the Client survey
23 2023 SUSTAINABILITY REPORT AND PUBLIC ACCOUNTABILITY STATEMENT
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