Obsessed with your success
Table of Contents
Maintain a foundation of trust
Manage our impact responsibly
Supplemental reporting
Appendices and Glossary
Overview
DIGITAL AND PAYMENTS TRANSFORMATION AND INNOVATION
The banking industry continues to experience rapid digital transformation. We provide an unrivaled client experience by pairing enhanced digital tools supported by our modern technology infrastructure with our traditional focus on personalized service. The continued enhancement of our digital offering provides convenient access to our products and services and, in turn, expands our reach to accelerate our growth of full-service clients. It also ensures we have the capabilities to target key underserved segments, such as small business owners, with customized lending, deposit, and value-add solutions. Our upgraded digital banking platform for personal and small business clients, delivers a modern client experience, with self-serve password reset functionality, enhanced security features, including multi-factor authentication, and an integrated view of credit card transactions for our personal clients. The platform integrates with third-party accounting software and provides predictive cash flow analytics functionality to enable small businesses to better understand and manage their cash flow needs.
2023 HIGHLIGHTS
• Migrated our retail and small business clients to cwb.digital TM
• Rolled out functionality to fully onboard business clients digitally which provides small business clients with the ability to open accounts, set up online banking and apply for select lending products, online and at their convenience.
• Launched additional tools to help business clients efficiently assess the financial health of their operations.
• Launched a suite of business credit cards, in partnership with Brim Financial. Leveraging the success of our personal credit card program, our new business credit cards have a market-leading rewards program and provide access to innovative digital tools to our business clients.
25 2023 SUSTAINABILITY REPORT AND PUBLIC ACCOUNTABILITY STATEMENT
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