Obsessed with your success
Table of Contents
Maintain a foundation of trust
Manage our impact responsibly
Supplemental reporting
Appendices and Glossary
Overview
ANNUAL HIRING AND RETENTION ACTIVITY
Metric
2023
2022
Total turnover (1)
15.0%
13.6%
Voluntary turnover (2)
9.5%
12.4%
Positions filled with internal candidates (3)
46%
43%
New hires – Women (4)
43%
42%
New hires – Black, Indigenous or racialized persons (4)
49%
47%
Promotions - Women (5)
54%
60%
Promotions – Black, Indigenous or racialized persons (5)
40%
40%
(1) Total departures during the year, excluding retirements and death, as a percentage of average annual headcount. This figure includes all full-time, part-time and term employees. (2) Voluntary resignations during the year, excluding retirements, as a percentage of average annual headcount. This figure includes all full-time, part-time and term employees. (3) Number of positions filled by internal candidates as a percentage of total vacancies filled during the year.
(4) Representation as a percentage of total new hires during the year. (5) Representation as a percentage of total promotions during the year.
In response to a challenging macro-economic environment and as part of our ongoing efforts to ensure an efficient and effective structure for our teams to deliver on our unrivaled client experience, we reduced our overall workforce as part of a strategic reorganization. Using our values as guiding principles, we took a people-centric approach to these difficult decisions. Treating impacted employees with exceptional care was the priority, and we provided fulsome and personalized transition packages that included extended health and dental benefits, enhanced mental health support and robust career transition support. This reorganization allows us to best focus on our strategic priorities to deliver on our client and shareholder expectations.
FOCUSING ON LEARNING AND DEVELOPMENT
We advance a learning culture by providing personalized opportunities for all our team members to upskill, reskill, and pursue further development. Personal and career development is focused on empowering our team members to take charge of their own development and career journey, with the support of their leader and CWB-sponsored learning opportunities.
Job-specific learning opportunities, including cross-training, stretch assignments, job shadowing, and role-specific training programs aimed to build the knowledge and skills required to deliver an unrivaled client experience.
Job-Specific Development
Self-Directed Learning
Teal Academy , our online learning portal that provides a wide variety of on-demand courses for all team members.
Business Banking Associate Program
A developmental program to equip new university graduates and existing team members with the foundation for a career in commercial banking. Participants take on an entry-level banking role and develop core skills and a customized career plan.
A coaching program where participants work with a certified coach to develop a career plan and set professional and personal goals. Leaders from across the organization participate as coaches, having gone through a rigorous certification process.
On-Demand Coaching
Educational Assistance
Tuition reimbursement programs for full-time and part-time team members to help cover costs related to job-specific courses, career development programs, and graduate-level or equivalent programs.
33 2023 SUSTAINABILITY REPORT AND PUBLIC ACCOUNTABILITY STATEMENT
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