Public Accountability Statement
AFFILIATES
This Public Accountability Statement addresses our regulatory requirement from the Canadian federal government as outlined in section 627.996 of the Bank Act (Canada) and Financial Consumer Protection Framework Regulations and includes information on CWB and its operating subsidiaries for our most recent fiscal year ended October 31, 2023, including:
– CWB Wealth Management Ltd. » CWB Wealth Partners Ltd. » Canadian Western Financial Ltd.
– CWB National Leasing Inc. – CWB Maxium Financial Inc. – Canadian Western Trust Company – Valiant Trust Company
ACCESS TO FINANCIAL SERVICES
– Information about our approach to accessible financial services and products for low-income persons, senior persons, persons with disabilities and persons who face accessibility, linguistic or literary challenges can be found on page 30 .
SMALL BUSINESS FINANCING AND MICROLENDING
– Information about our approach to support small businesses can be found on page 27 . – Information about our approach to support microlending programs can be found on page 50 .
SUPPORT AND PROTECTION FOR SENIORS
– Information about our approach to support and protect seniors can be found on page 30-31 .
COMMUNITY DEVELOPMENT AND INVESTMENT
– Information about our approach to community development and investment, along with our fiscal 2023 charitable donations, volunteerism, and philanthropic activities can be found on pages 49-52 .
CONSULTATIONS WITH CUSTOMERS AND THE PUBLIC
Information about consultations undertaken with customers and the public in relation to existing and new products and services, the identification of trends and emerging issues that may have an impact on customers or the public, and matters in respect of which the complaints have been received can be found on page 26 .
74 2023 SUSTAINABILITY REPORT AND PUBLIC ACCOUNTABILITY STATEMENT
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