Supplemental reporting
Table of Contents
Maintain a foundation of trust
Obsessed with your success
Manage our impact responsibly
Appendices and Glossary
Overview
VOLUNTARY CODES OF CONDUCT AND PUBLIC COMMITMENTS
The Canadian banking industry has developed several voluntary codes of conduct and public commitments designed to protect consumers and serve them better. CWB is committed to those listed below, across its applicable lines of business:
CANADIAN WESTERN BANK Voluntary Codes of Conduct
CBA Code of Conduct for Authorized Insurance Activities
Code of Conduct for Bank Relations with Small- and Medium-Sized Businesses Code of Conduct for the Delivery of Banking Services to Seniors
Canadian Code of Practice for Consumer Debit Card Services Code of Conduct for the Credit and Debit Card Industry of Canada
Principles of Consumer Protection for Electronic Commerce: A Canadian Framework
Code of Conduct - Mortgage Prepayment Information
Public Commitments
Commitment to Provide Information on Mortgage Security
Guidelines for Transfers of Registered Plans
Plain Language Mortgage Documents: CBA Commitment
Commitment on Powers of Attorney and Joint Deposit Accounts
Fraud Protection – VISA
Commitment on Modification or Replacement of Existing Products or Services
Canadian Bankers Association: Online Payments
CANADIAN WESTERN TRUST (OPTIMUM MORTGAGE DIVISION) Voluntary Codes of Conduct
Canadian Code of Practice for Consumer Debit Card Services
CBA Code of Conduct for Authorized Insurance Activities
Code of Conduct Mortgage Prepayment Information
Public Commitments
Commitment to Provide Information on Mortgage Security
Plain Language Mortgage Documents: CBA Commitment
Information on voluntary commitments and codes of conduct is also available at www.cwbank.com/en/ about-us/codes-and-commitments/voluntary-commitment .
75 2023 SUSTAINABILITY REPORT AND PUBLIC ACCOUNTABILITY STATEMENT
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