Our approach to sustainability Our values, culture and strategy guide our approach to sustainability, which addresses the ESG factors that are most important to our clients, people, investors and communities. We remain committed to long-term value creation for all our stakeholders and the sustainable growth of our business.
MAINTAIN A FOUNDATION OF TRUST Ensure the highest standards of governance, ethics and integrity to maintain the trust of our stakeholders Priority Topics* • Corporate governance • Business ethics and integrity • Human rights • Data privacy and cybersecurity
OBSESSED WITH YOUR SUCCESS Contribute to the success of our clients and their families, our people, and their communities in pursuit of a sustainable and inclusive future Priority Topics* • Client experience • Financial inclusion • Team member experience • Diversity and inclusion • Community investment • Sustainable finance and products
MANAGE OUR IMPACT RESPONSIBLY Responsibly manage our social and environmental impact, and support Canada’s transition to net-zero emissions Priority Topics* • Climate change • Environmental impact of our operations • Social and environmental risk management • Responsible procurement
*Topics identified through 2022 Materiality Analysis (see box below), not listed in priority order.
Moving forward, we will continue to embed sustainable practices that are aligned with our strategic priorities and prudent approach to risk management to help us meet the expectations of our stakeholders and regulators. By continuing to engage our people across the organization, we will advance a collective sense of purpose and amplify our impact. We are committed to provide our stakeholders with transparent reporting on our progress and performance as our approach evolves.
MATERIALITY ASSESSMENT AND STAKEHOLDER ENGAGEMENT Our sustainability strategy and priority topics incorporate feedback from internal and external stakeholders to ensure that our business activities align with the evolving needs of our diverse stakeholders. We listen to our stakeholders through ongoing engagement, as outlined in the How we listen to our stakeholders section of this report, as well as the comprehensive materiality assessment that was completed in 2022 to identify and prioritize our most significant ESG factors. Our 2022 assessment was supported by an independent consulting firm and completed based on the Global Reporting Initiative (GRI) approach, which is a commonly used framework. Further information can be found on pages 8-9 of our 2022 Sustainability Report . These priority topics will continue to be assessed regularly to ensure they continue to meet the expectations of our stakeholders.
8 2023 SUSTAINABILITY REPORT AND PUBLIC ACCOUNTABILITY STATEMENT
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